Network Integration Guide for Amical Phones

    Guide Introduction

    This guide is for technical network configuration. An installation guide can be found at https://go.amical-ai.com

    Network types

    Internal networks in establishments are generally protected by a password and, in many cases, by filtering based on MAC addresses.

    If your establishment has MAC address filtering, to allow Amical phones to connect properly, it is necessary to authorize their MAC addresses manually for each device.

    Some establishments also have data filtering that block some types of traffic required by Amical devices.

    MAC Addresses

    Label style 1

    On the back of the phone, you will find the device's MAC address. This is the wired MAC address. You need to convert it for Wi-Fi. To do so, add "+1" to the last value of the printed address.

    If the printed address ends with AB, the Wi-Fi address will be AC.

    If it ends with K2, the Wi-Fi address will be K3.

    Do not trust the MAC address on the device box, always check the MAC address on the actual device.

    ✅ in around 90 % of residences, this is all you need to do. Continue reading if the device says the phone is connected to the wifi but you still have connection problems

    Required Network Authorizations

    Ideally, your network administrator should simply authorize all outgoing Internet traffic for the MAC addresses of the phones. If a detailed list of ports is required, here are the necessary accesses:

    Traffic Required for VPN (Main Communications)

    Amical phones use a VPN for all their sensitive communications. The VPN tunnel transports the following VoIP flows:

    • UDP 1194: Main VPN connection
    • UDP/TCP 5060: SIP signaling
    • UDP 30000-40000: RTP audio flows (voice)

    These ports must be open for outgoing traffic to Amical's VPN server.

    Traffic Required for Device Management (GDMS)

    Certain functions such as firmware updates, HTTP provisioning, or certificate downloads go directly through the Internet, without using the VPN. The following ports must be accessible to the Internet:

    • TCP 80: HTTP
    • TCP 443: HTTPS

    Expected Results

    Once the MAC addresses are authorized and the necessary ports are open:

    • Amical phones will connect normally to the network.
    • Voice communications will function without interruption.
    • Updates, fleet management, and administrative services will be fully operational.

    Technical Assistance

    If your technical team wishes to schedule a meeting or needs additional help, they can book a session with our team via: https://fx.amical-ai.com